Complaints policy of KAMIOR s.r.o. in accordance with Act No. 250/2007 Coll. on consumer protection.

1. GENERAL PROVISIONS

This complaints policy governs the procedure for exercising rights arising from liability for defects in services provided by KAMIOR s.r.o., Company ID: 44857209, registered at Boženy Nemcovej 1157, 093 01 Vranov nad Topľou (hereinafter "operator").

2. FILING A COMPLAINT

Complaints can be filed:

In writing at the company's registered address

By email at info@euro-wash.sk

By phone at 0850 20 20 20

3. PROCESSING TIME

The operator is obliged to process a complaint within 30 days of receipt. The customer will be notified of the result in writing or by email.

4. CONDITIONS FOR A COMPLAINT

A complaint can be filed if:

The washing line did not function properly

Payment was charged but the service was not provided

Vehicle damage occurred due to a proven equipment defect

5. COMPENSATION

In the event of an approved complaint, the customer is entitled to a refund or equivalent service free of charge.

6. SUPERVISORY AUTHORITIES

Slovak Trade Inspection, Prievozská 32, 820 07 Bratislava, tel.: 02/58272 172